Legal notice
General Notification
The protection of personal data and the commitment to handle it responsibly are of great concern to the KLuG healthcare insurance company (hereinafter referred to as “KLuG”).
The present privacy policy applies to the data of a subject visiting the website (https://klug.ch/) that is being processed during their visit to the site. KK KLuG always abides by the applicable provisions of the Swiss Data Protection Act (DSG; SR 235.1) when processing data.
For data processing affecting the insurance business, reference is made to the General Insurance Conditions (AVB) and Supplementary Conditions (ZV) applicable to the insurance product in question.
Responsible body
The authority responsible for data processing on this website is:
KLuG Healthcare insurance
Data Protection Officer
Gubelstrasse 22
6300 Zug
team.klug@klug.ch Tel. 041 724 64 00
Fax 041 724 64 01
The responsible body is the natural or legal person who, alone or together with others, determines the purposes and means of the processing of personal data (e.g. names, e-mail addresses, etc.).
Use of information
Data relating to the use of the website: particularly IP address and other device identifiers, access data (including passwords), date, time and number of visits to the website as well as accessed pages and content, referring websites; cookies.
If you disclose data about third parties to us, we assume that you are authorized to do so and that this data is correct. By transmitting data about third parties, you confirm the above mentioned. Therefore, you are kindly requested to inform these third parties about the processing of their data by us and provide them with a copy of this privacy policy. Should you be informed of a new version of the above documents, please hand over the new version as well.
Visit to the website
Upon your visit to the website, the servers temporarily store data in the so-called server log files. In this way KLuG gathers information about the IP address, timestamp, browser, operating system, HTTP request and any error codes of the website visitors.
Purpose and analysis
The data is used to ensure a trouble-free connection setup, for a user-friendly website experience and to evaluate the use of the website.
Cookies / tracking and other technologies related to the use of our website
Cookies are small (text) files stored on your computer or mobile device that enable the analysis of your use of the website.
On the one hand, there are session cookies, which are deleted after you close your browser. On the other hand, there are persistent cookies that remain stored on your device for a fixed or unlimited period of time after you close your browser.
Session Cookies
Session cookies enable uninterrupted navigation on the website and prevent the repeated entry of information that you have already provided on the website. This allows the website to recognize you, for example, when you visit a subpage of www.klug.ch.
Persistent Cookies
.The website also uses persistent cookies, which serve to remember your settings on your next visit. This enables the website to display relevant information with regard to your interests, such as the desired display language of the website.
First-party cookies and third-party cookies
In addition, KLuG distinguishes between first-party cookies and third-party cookies. First-party cookies are placed by KLuG when you visit our website. Third-party cookies, on the other hand, come from other websites, and not from the KLuG website you are currently visiting. With the use of such third-party cookies, advertisers can track your visits to various pages on which their advertisements are displayed - not only on the KLuG website, but also by means of “re-targeting” - on third-party websites. This involves displaying ads on third-party websites with content that you were interested in on our website. If you wish to prevent this, you can block third-party cookies directly in your browser or manage them via our cookie consent manager.
The storage of cookies can be prevented by setting your browser software accordingly. Please note, however, that you may not be able to use all functions of this website to their full extent.
Strictly necessary cookies
Essential cookies are required to ensure the smooth functioning of the KLuG website.These cookies cannot be deactivated by the KLuG system. In most cases, based on your surfing behavior, these cookies are placed on the KLuG website. This happens, for instance, when you make specific settings or fill out forms. You have the option of blocking this category of cookies via the browser settings. Please note, however, that in this case certain areas of the website may no longer function as usual.
Google Maps
To display maps and locations, the “Google Maps” service of the Google Company (in short: Google) is used, with its registered office at 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, or for the European Economic Area or Switzerland - at Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”).
When you call up a geographical map from Google Maps, data is sent to a server, which may be located in Ireland or the USA. Google processes the information about this activity, such as information about the displayed content, device IDs, IP addresses, cookie data with, for example, information about the last visit and preferred language, for advertising purposes and location information. The use of Google Maps can be prevented by deactivating Javascript in the browser settings. However, in specific cases, it may result in functional restrictions when using the website. Google's privacy policy is available at: http://policies.google.com/privacy.
If visitors to the website are simultaneously logged in with a Google account, the Google service is able to allocate the information directly to the account. In case, the above is not desired, it is necessary to log out of the Google account.
Google Analytics
We use Google Analytics to analyze website usage. The obtained data is used to optimize our website and advertising measures.
The following data is recorded during your visit to the website:
- Visited pages
- The accomplishment of “website goals” (e.g. contact requests and newsletter registrations)
- Your behavior on the pages (e.g. length of stay, clicks, scrolling behavior)
- Your approximate location (country and city)
- Your IP address (in abbreviated form, so that no clear assignment is possible)
- Technical information such as browser, internet provider, terminal and screen resolution
- Source of origin of your visit (i.e. via which website or advertising medium you came to us)
No personal data such as name, address or contact details are transmitted to Google Analytics.
This data is transferred to Google servers in the USA. We would like to point out that the same level of data protection cannot be guaranteed in the USA as within the EU.
Google Analytics stores cookies in your web browser for a period of two years after your last visit. These cookies contain a randomly generated user ID with which you can be recognized at future visits to the website.
The recorded data is stored together with the randomly generated user ID, which makes it possible to analyze pseudonymous user profiles. This user-related data is automatically deleted after 14 months. Other data remains stored in aggregated form for an indefinite period.
If you do not agree with the above acquisition of data, you can prevent it by either installing the browser add-ons to deactivate Google Analytics or by rejecting the cookies via our cookie settings dialog.
Contact options via the website
As long as you contact KLuG via our website, the personal data you provide will be stored automatically. Such data transmitted on a voluntary basis will be stored for the purpose of processing or getting in touch with you. This personal data will not be passed on to third parties.
Disclosure of data to third parties
Except for the data sent to the services integrated within the website (see above, in particular Google), KLuG does not pass on the data gathered during your visit to the website to any third parties.
SSL- or TLS-encoding
The present site makes use of SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or inquiries sent to us as the site operator. An encoded connection may be recognized when the address bar of your browser changes from “http://” to “https://” and when a padlock symbol appears in your browser line.
Once the SSL- or TLS-encoding has been activated, all the data that you have passed on to us cannot be read by third parties. What is more, we take appropriate technical and organizational security measures in order to protect your data against accidental or deliberate manipulation, partial or complete loss or damage, or else, against unauthorized access by third parties. Our safety measures are continuously being improved to comply with technological development.
Further measures of protection of personal data
In order to protect personal data, KLuG takes technical and organizational security precautions. The measures taken are intended to guarantee the confidentiality and integrity of the data as well as to ensure the availability and resilience of the systems and services in the processing of data in the long term.
KLuG's data processing and security measures within the framework of the website are continuously being improved to comply with technical development.
Inquiry, blocking, cancellation
Within the framework of the applicable legal regulations you have the right to freely inquire about your stored personal data, its source, recipients, purpose of data processing and, if need be, the right to amend, block, or cancel that data at all times. To that end, as well as with reference to other inquiries regarding personal data you can contact us at any time at the address given in the site legal notice.
Data protection legal responsibility on the linked sites
We are exclusively responsible for the websites published on the domain www.klug.ch. We do not hold any responsibility for the sites of other providers which may be linked to our website.
Changes to the data protection provisions
KLuG reserves the right to amend or modify the present privacy policy or parts thereof at any time at its own discretion. The latest and applicable version can always be found on the website.